The matter was actually happened nearly 3 months ago on July 25. It has been too lazy to remember. This is the time to finally share with everyone.
1. Event OverviewApple id began to register abnormally in late June, but my apple id did not have a credit card on it, so I didn't take it seriously. On July 25, the hackers logged in to my appleid using the IE browser and tried to modify my appld id mailbox. Since I set a password question, the apple id mailbox is QQ mailbox, QQ number is my only one password and other accounts are completely different Internet accounts, hackers who do not modify, so at noon on the 25th will be my apple id Set to lost mode, all data in the phone is forcibly erased. It is necessary to log in to my apple id to unlock it. However, because apple id is locked at this time, it cannot be unlocked. After the Apple customer service, has been tossing to close at 9 o'clock in the evening to complete the completion of the unlocked, smooth recovery of mobile phones.
Loss: All data stored on the phone.
2. After the incidentOn the morning of July 25th, when I was at work, I received an email from Apple. My apple id landed on Internet Explorer on the 24th at 6pm. We all know that this kind of login email is sent to you only if the official discovers that you have an abnormal login. With personal experience, we advise you to value your friends. If you receive such e-mails, you must change them in time!
The first email received on July 25, showing abnormal login of apple id
As early as June prompted apple id stolen, but ignored
After an hour or so, I received a second email. The hackers tried to change my email address at 2am. However, I did not care about it because I was in a hurry. Here it is said that Apple's mail was delayed and sent to me many hours late. However, according to my urine, even if I can send it at the first time, I will not ignore it.
The scammers modify my apple id's login email
At 12 o'clock noon on the 25th, he was preparing to eat. He picked up the phone and found that the phone automatically restarted. At that time thought it was a mobile phone BUG, ​​automatic restart, and did not care. When I took out my mobile phone to read the news during my meal, I discovered that the phone was back to the initial mode. Just like the new machine that I just got, I gradually set the language and so on. Follow the prompts to enter the apple id account password step by step and find that unlocking is not successful. Realize that there is a problem.
At that time, it was no coincidence that the company organized a large-scale event on the 26th. On the evening of the 25th, it was a welcome dinner. We went down to the event site. So we were very worried. There was no mobile phone, and Apple’s card was not used by Android. After returning to the office after lunch, using a computer to try to log in to apple id failed, he immediately called Apple's customer service. Here to praise Apple customer service, not only a good attitude, comfort me a few times do not worry, and then give me about the solution. Apple's customer service mechanism is also good. It will give you an individual number. Since you dial the customer service twice, it is unlikely that you will receive the same customer service. The customer service can use this event number to check the details of this incident. It eliminates the trouble of repeatedly narrating the incident to the customer service. (If everyone played the WeChat public number customer service in 2014, everyone will deeply understand how convenient the event numbering mechanism is.)
According to customer service, my account was locked at the time, and the password prompt problem was frozen because the hacked person lost five times in a row. The length of the freeze is 8 hours, and customer service can only find out where it is frozen and cannot find out when it is thawed. The customer service proposal is to continue to dial the customer service phone at a certain frequency, such as half an hour, so that the customer service can query the thawing of the password prompt question.
On the 25th at noon on the 25th, before I went to the site of the company's activities, the apple id's registered email was my qq email and I received emails from hackers.
Sending mail from hackers
The qq number of the hacked mail
I ignored the hackers and asked my colleagues to borrow a spare mobile phone. From the afternoon of the 25th onwards, I had to hit Apple's customer service and hit 8 o'clock in the evening. I didn't say any trouble. Finally at about 8:10 pm, the customer service told me that the secret question was thawed! After answering the question on the password prompt, the customer service person said that he helped me transfer the call to a superior customer service with a higher level of authority. I repeatedly told me not to hang up the phone and wait for the phone to connect there. After processing, I can unlock it. I waited for about half an hour for this phone to be connected to a higher level of customer service. I still tried to verify the password prompt question. Then I sent an email with a password reset to my QQ mailbox. After resetting the password through the link in the email, I unlocked the mobile phone that I was set to lost mode with the new account password. Retrieved from this phone.
Afterwards, recalling that the phone was set to the lost mode at 12 o'clock noon, the password prompts were thawed at 8 o'clock in the evening. The hacking account was actually freezing my password prompt while setting my phone to the lost mode.
3. Event summaryFortunately fortunately this time, there was no material loss but only the loss of all the data in the cell phone. Fortunately, they have the habit of regular backup, but also never use icloud, so the data is not leaked, most of the lost data can also be recovered.
Also remind everyone again:
1. Try to make sure that each Internet account has a different password. In fact, there are some very simple ways to achieve this seem very complicated things, such as I have a buddy called the third, the birthday is July 16, his qq password is 0716laosanqq! @, Alipay password is 0716laosanzfb! @, 163 mailbox password is 0716laosan163! @. As long as it will not be hit by hackers in the form of hit the library is a good way!
2. Don't be the same as me, knowing that the account has been stolen and does not change.
3. In case of being stolen, don't use this kind of signal in the elevator when you are playing customer service, and don't use a mobile phone with no electricity. Otherwise, you can't support the 45 minutes. phone.