There are many problems with Microsoft's new products

With comments on the Surface Book and Surface Pro 4 coming, Microsoft will benefit from this positive publicity this holiday season. We all love these two devices. Although not everyone has a cold on the Surface Book, most reviews are positive. However, when these devices arrive at the hands of consumers, things have undergone subtle changes. Some early users reported a series of problems including screen flicker, system instability, and battery problems. These problems caused Microsoft to release several firmware and software upgrades in a matter of weeks to help solve these problems. However, the concept of some problems in Microsoft's latest hardware has been deeply in the hearts of consumers.

A major issue faced by users of Surface Book and Surface Pro 4 is very unstable power management. Some users say that when the lid is closed or set to standby, these devices cannot enter sleep mode, but continue to consume power. If you do not have a power supply then things are even worse. As a flagship device in 2015, this issue is really a "big surprise" - notebook manufacturers have fixed this problem as early as the past decade. Worse yet, a Surface Engineering Manager said earlier this month that the problem will not be repaired until at least 2016.

"We are committed to providing a premium experience for every Surface user," said a Microsoft spokesperson. “We understand that a small number of Surface Book and Surface Pro 4 users face these issues, and solving these problems is a priority for us. At present our team of engineers is working hard to repair and provide updates, we will continue to use Surface Book and Surface Pro 4 Support forums to share new information directly with users."

Last Friday, Microsoft issued a brief apology for these "imperfect" Surface user experiences, and urged users to update their devices in time, but did not mention the power supply issue. For a completely new piece of hardware, it's not surprising that there were some difficulties in the early days of development, especially with a unique device like the Surface Book. In this case, maintaining complete transparency with the user is often the best way to deal with it. It has been two months since the Surface Book and Surface Pro 4 were released. It is indeed unexpected that the device still has tricky battery problems.

Microsoft stated that when it comes to updates and fixes, they generally have no fixed timeframe. Every update requires a lot of debugging to make sure they don't cause new problems, so it's only a matter of time before fixing and releasing updates. Microsoft does not ignore these issues with Surface. It is still keeping track of various issues reported by users. Some of the issues have been repaired longer than others. The company has accelerated the speed of Windows updates and they will release fixes as soon as possible.

Microsoft does not seem to anticipate most problems with the Surface Book and Surface Pro 4. Although these devices have undergone extensive internal debugging, many problems have arisen since the user started using them. This may imply that before releasing new hardware, Microsoft should open the testing process to more users. The company has not yet had plans in this area, but it ultimately depends on the decision of the engineers.

Currently, users are advised to install these updates as soon as the update is released. Microsoft has not yet provided any special customer support for the Surface issue. It is said that it is more convenient to exchange equipment in a physical store, or you can contact Microsoft Customer Service directly. They can sometimes send you a replacement before you receive the defective device sent by you.

It is a very difficult problem to evaluate product issues based on complaints in forums. Users who experience bad new product experiences often complain loudly, but if users continue to experience these problems, they should pay attention. The trial production had a major problem: A Surface Book crashed after a 3D benchmark test and could not be restarted. We initially attributed it to early hardware problems, but many users also reported experiencing similar reboot problems. What's more, when a Surface Book user changed his device three times in a Microsoft store, he finally chose Dell XPS 13 after being unbearable.